Return Policy

Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, or credit. 

If you have any questions about our guarantee, please, email us at

Returns and Exchanges 

Returns and exchanges can be made by mail. Please email, if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns by mail or courier. 

If you are requesting an exchange, please contact:


Our warranty is simple. If your headphones break for any reason, you can return them for new ones within one year of purchase.